What is Fast Indian Grocery (FIG)?
Fast Indian Groceries (FIG) is a convenient hyper local Indian grocery delivery company which enables you to order grocery and related products that you need every day, directly via your mobile or web browser or even just Call in
What kind of products do you sell?
You can choose from numerous products spread across various categories which are typically sold at your local Indian grocery store. We regularly add new items to our catalog. If you do not find what you are looking for, please contact us and we will review the item(s) for addition to our inventory.
What cities and locations do you operate in?
Fast Indian Grocers currently delivers in Metro-Detroit area and several western Michigan locations. Stay tuned as we add more locations in Michigan and beyond.
What is the minimum order value?
Minimum order value for free shipping is $35. For orders under $35 shipping is $6.99. We charge $1.99 for packaging.
Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown since most of the deliveries are food items. However if there are any products which are not tax exempt, then only those items will be taxed.
Can I track the status of my order?
Yes, you can track the status of your order under the My Orders section.
Can I edit our order?
You can edit your products in the cart before checkout. If you’ve already placed your order, you can edit the order by contacting FIG support (support@fastindiangrocery.com). If you order is already packed, it cannot be edited.
How can I make payments at Fast Indian Grocery?
FIG currently accepts multiple modes of payment. You can make online payments using credit card, debit card, or PayPal account.
How can I cancel my order?
FIG provides easy and hassle-free cancellation. You can cancel your order via web or call in before it is dispatched to your home. Please note: Once the order is packed we levy a fee of $5 if an order is canceled by the customer.
Can I reschedule my order?
Yes, you can do this by calling our customer support number provided the order is not already on route for delivery.
What if I have complaint regarding my order?
You can use the “Contact Us” via phone or email us at support@fastindiangrocery.com, our customer care executives are always happy to help.
Can we return fresh vegetables or frozen food items?
Fresh vegetables and frozen food items cannot be returned due to food safety considerations.
Can we return Phulka Rotis & Milk?
Phulka Rotis and Milk once sold cannot be returned.
What if I want to return something?
If you’re dissatisfied with the products delivered, please send us an email at support@fastindiangrocery.com or call our customer support number.
How will I know if any item in my order is unavailable?
You will receive an SMS notification or an email notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.
Is it safe to use debit/credit card to shop on FIG?
Yes, it is. All transactions on FIG are completed via secure payment gateways via Shopify & Paypal which are PCI and DSS compliant. We do not store your complete card details.
What happens if my order delivery attempt fails because of me?
We are flexible and make every effort to arrange delivery that works for you. Although, we have experienced instances where
- Customers live in an apartment, are not available to take delivery, and apartment services do not accept deliveries from non-standard delivery means other than USPS, Fedex, or UPS.
- Your phone number on the account is not accurate, or you are unreachable when we try to deliver in apartment and need help getting access to your door to deliver.
We will not leave deliveries outside apartment complex without your authorization. For any special delivery considerations, please add a note to you order. And keep your phone number updated on your profile.
If we are unable to delivery your order because of failure on your part to accept deliveries, you will be charged a re-delivery charge of $6.99.
What if I am not satisfied with the vegetable freshness or quality?
We get fresh vegetable supplies regularly and inspect vegetables before we pack. We request you to check the vegetables when you receive your delivery, and store them in the refrigerator.
In case you are not happy with the vegetables, within 24 hours of the delivery please contact us at support@fastindiangrocery.com.
How fast is FIG?
Orders received before 2 pm are delivered same day, orders received after 2 pm, will be scheduled for next day delivery. We deliver within 48 hours of order date except for unforeseen circumstances. Our team will inform if the delay is going to occur.
What are your delivery times?
Our deliveries are generally completed by 8:30 PM.
What if I don't receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.
What should I do if I didn’t receive everything I ordered?
While rare, mistakes occasionally happen, so if an item is missing in your delivery, please contact our customer support to let us know what is missing.
Do you provide substitute products if the item I want is out of stock?
Occasionally, items that were in stock when you placed your order may be out of stock when your order is being selected for delivery. If a product is out of stock, we will try to provide a suitable comparable substitute.
Substitute items are selected to be as close to your original product choice as possible. For example, if you purchase Deep Moong Dal, and it is out of stock when we pack your item, we may provide you with Laxmi Moong Dal instead. We may also deliver same weight as you ordered in different sized bags. E.g. If we are out of 4 lb. bag we may replace it with two 2 lb. bags of the same item.
If you prefer not to get substitute brand, please let us know in the order comment section.
What happens if items in my order are out of stock?
We try our best to deliver items you have purchased. After Covid, supplies have been unpredictable at times. In case we are out of and are not able to procure any item(s) in your order we will refund you for the item(s).
How do I suggest a product that I would like to order from fast Indian Grocery?
Have suggestions on items we should add to our catalog? We love to hear from our customers! Let us know what products you are looking for by filling our online feedback form. You may also email us the products name(s) at support@fastindiangrocery.com
Where can I leave feedback on your service or website?
We love to hear from our customers! Let us know what you think about our website, products, or services by filling out our online Feedback form.
What happens to the feedback I provide?
Feedback from customers is very important to us and helps us improve our service. All customer feedback is reviewed by our team.
Do you accept business or corporate orders?
If you are interested in bulk orders please contact support@fastindiangrocery to provide more order details.
Where can I find Fast Indian Grocery coupons or promo codes?
You can find occasional Fast Indian Grocery promotional codes in our email promotions. To ensure you receive emails from us subscribe to our newsletter on the homepage, make sure you opt-in to receive emails from Fast Indian Grocery.