What is Fast Indian Grocery?
Fast Indian Groceries (FIG) is a convenient hyper local Indian grocery delivery company which enables you to order grocery and related products that you need every day, directly via your mobile or web browser or even just Call in
What kind of products do you sell?
You can choose from numerous products spread across various categories which are typically sold at your local Indian grocery store. We regularly add new items to our catalog. If you do not find what you are looking for, please contact us and we will review the item(s) for addition to our inventory.
What cities and locations do you operate in?
Fast Indian Grocers currently delivers in Canton, Plymouth, Westland, Northville, Novi, Farmington and Ann Arbor locations. Stay tuned as we add more locations in metro Detroit area.
What is the minimum order value?
Minimum Value for Free shipping is $35. It is $6.99 for under $35 order. We are charging $1.99 for packaging.
Do you charge any amount or taxes over and above the rates shown?
No, we do not charge anything over and above the rates shown since most of the deliveries are food items. However if there are any products which are not tax exempt, then only those items will be taxed.
Can I track the status of my order?
Yes, you can track the status of your order under the My Orders section.
Can we edit our order?
You can edit your products in the cart before checkout. If you’ve already placed your order, you can edit the order by logging into your account and make the additions/removal to your order prior 24 hours of delivery.
How can I make payments at Fast Indian Groceries
FIG currently accepts multiple modes of payment. You can make online payments using credit card, debit card, or PayPal account.
How can I cancel my order
FIG provides easy and hassle-free cancellation. You can cancel your order via web or call in before it is dispatched to your home. Please note: Once the order is packed we levy a fee of $5 if an order is canceled by the customer.
Can I reschedule my order?
Yes, you can do this by calling our customer support number provided the order is not already on route.
What if I have complaint regarding my order?
You can use the “Contact Us” via phone or email us at info@fastindiangrocery.com, our customer care executives are always happy to help
Can we return fresh vegetables or frozen food items?
Fresh vegetables and frozen food items cannot be returned due to food safety considerations.
Can we return Phulka Rotis & Milk?
Phulka Rotis and Milk once sold cannot be returned.
What if I want to return something?
If you’re dissatisfied with the products delivered, please send us an email at info@fastindiangrocery.com or call our customer support number.
How will I know if any item in my order is unavailable?
You will receive an SMS notification or an email notification informing you about the unavailable items in this situation. Refund (if any) will also be initiated within 24 hours.
Is it safe to use debit/credit card to shop on FIG?
Yes, it is. All transactions on FIG are completed via secure payment gateways via Shopify & Paypal which are PCI and DSS compliant. We do not store your complete card details.
I'm trying to order today but it is getting scheduled for the next day. What can I do?
Our delivery times are between 5 and 8 but Depending on store timings and store capacities, your order may be scheduled for a different day.
Do you charge for delivery?
Delivery charges are waived off if you order at least $25 from the store, we charge $3.99 for shipping of orders below this amount. The minimum order amount for free delivery and the delivery charges are mentioned at the checkout page.
How fast is FIG?
Orders received before 2 pm are delivered same day, orders received after 2 pm, will be scheduled for next day delivery. We deliver within 48 hours of order date except for unforeseen circumstances. Our team will inform if the delay is going to occur.
What are your delivery times?
Our deliveries are completed by 8:30 PM.
What if I don't receive my order by the scheduled time?
On rare occasions, due to unforeseen circumstances, your order might be delayed. In case of imminent delay, our customer support executive will keep you updated about the delivery time of your order.